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WELCOME TO YOUR FREE ECEAT PRELIMINARY TEST

  1. Thank you for your interest in the ECEAT QUALITY LABEL!
  2. Complete this quick free test to see if the accommodation you offer - whether it is a hotel, cottage, guest house or camping - is eligible for the ECEAT Quality Label.
  3. If your accommodation passes this test, you will be directed to the final stage for obtaining your ECEAT Quality Label, where you have the chance to fill in some more details and explain your answers.
  4. This short test only takes a couple of minutes, and then you are on your way to becoming officially ECEAT certified!
  5. At any time during the preliminary and final part of this test, feel free to cancel or turn back, you are not obligated to complete it. However, you need to complete it in order for your accommodation to receive the ECEAT QUALITY LABEL.
  6. Guidelines for answering the questions: If the statement is true for the accommodation, answer "YES". If the statement is not true for the accommodation, answer "NO". If the answer is more complicated, if it does not apply to your accommodation, or if you need to explain something, answer "NOT RELEVANT" where possible.

CONGRATULATIONS! WELCOME TO THE FINAL STAGE OF YOUR ECEAT QUALITY LABEL TEST

  1. We are very pleased with your interest in the ECEAT QUALITY LABEL, thank you!
  2. Below you will find the basic information you gave us in the preliminary part of the test. In order to finalise the ECEAT QUALITY LABEL procedure, we kindly ask you to complete this final stage of the test below by adding some more information as follows:
  3. In the free preliminary test you answered 'yes' (or 'not relevant') to certain statements. Now we have added blank fields to some of these statements, where we would like you to describe in which way you or your accommodation makes these statements true. If a certain criterion is not relevant for your accommodation, please explain why not.
  4. You should fill out ALL fields available; for inspiration and recommendations, hover your cursor over each field to see the information boxes.
  5. After receiving the testresults, you will receive additional information about the further procedure concerning obtaining the ECEAT QUALITY LABEL;
  6. Fees for the use of the ECEAT QUALITY LABEL are as follows (valid from June 15, 2011):
    PRICE LIST Euro/12 months
    up to 24 beds or 6 tent/caravan sites: 100
    26 - 40 beds or 7 - 10 tent/caravan sites: 150
    41-60 beds or 11-15 tent/caravan sites: 200
    61-100 beds or 16 - 25 tent/caravan sites: 250
    Over 100 beds or 25 tent/caravan sites: 500
    • Please note that these prices are only an INDICATION. Prices can vary per country.
    The form was submitted. Thank you. Our staff will contact you as soon as possible.

    STEP 1 - TOWARDS THE ECEAT QUALITY LABEL
    - ECEAT BASIC QUALITY -

    The accommodation offered is already certified by the national certification rating system (e.g. star rating system)
    Please state the name, type, duration and rating of the certification already received

    1. BASIC STANDARDS FOR ALL TYPES OF ACCOMMODATION

    Basic legal conditions and safety standards

    Our accommodation operates according to the national laws and guarantees the following:
    1. guests are registered (in case of legal obligation).
      YesNo
    2. the fire prevention and safety laws (smoke detectors, fire extinguishers), and safety regulations in building/construction are fully respected.
      YesNo
    3. optimal hygiene and food safety are provided.
      YesNo
    4. safe drinking water is provided.
      YesNo
    5. appropriate measures are taken against the spread of animal diseases through to tourists.
      YesNo
    6. a first aid kit for guests is easily accessible.
      YesNo
    7. guests are informed about possible dangers in the accommodation and surroundings (if any), especially for children (dogs, holes, ditches, etc) and appropriate measures are taken to avoid attacks by animals at the accommodation.
      YesNo
    8. appropriate safety measures for the property and belongings of guests are taken (e.g. bedroom door locks, safe parking places for cars/bicycles, etc.).
      YesNo

    Basic quality requirements

    Our accommodation and its staff:
    1. can be reached by the use of a road map, and additional directions are supplied if necessary (e.g. on a website).
      YesNo
    2. are hospitable, friendly and are able to create a pleasant atmosphere.
      YesNo
    3. do not show any prejudice against the religion, race or sexual orientation of the guests.
      YesNo
    4. take action in the case that guests report that they are bothered by other guests or by intrusive sources of pollution or noise.
      YesNo
    5. avoid hosting more guests than can be handled to ensure good service.
      YesNo
    6. ensure that the accommodation and its immediate surroundings are kept clean.
      YesNo

    Basic information communication standards

    Our accommodation puts at least the following information in a clearly visible place:
    1. all prices, clearly indicated in the local currency and in a much-used foreign currency (eg. Euro prices in a non-Euro country).
      YesNo
    2. a list of extra services and activities that are offered.
      YesNo
    3. the accommodation rules.
      YesNo
    4. information about the surroundings, including a map.
      YesNo
    5. information about public transport in the region.
      YesNo
    6. a list of emergency telephone numbers (medical centre, police, fire station).
      YesNo
    7. a copy of this questionnaire, available for the guests on request.
      YesNo

    2. BASIC STANDARDS PER TYPE OF ACCOMMODATION

    Select at least one of the following:
    Self-catering accommodation or guest house; bed & breakfast; hotel                          Campsite

    Basic standards for rooms

    Rooms

    1. rooms are dry, mould-free, contain fresh air, and allow entering of day light
      YesNo
    2. rooms can be heated if necessary
      YesNo
    3. rooms have lights (if no electric lighting this should be communicated to the guests before the booking process, and must be mentioned on all (promotional) accommodation descriptions, printed and electronic)
      YesNo

    Living rooms

    Our accommodation provides (a) living room(s) where
    1. no permanent beds are placed in the living room(s)
      YesNo
    2. tables and an appropriate number of chairs or seats are in the living room(s)
      YesNo

    Bedrooms

    1. beds, sheets, blankets and pillows are of good quality
      YesNoNot relevant
    2. beds are bigger than 190 x 80 cm (single) and/or 190 x 140 cm (double)
      YesNo
    3. beds are a minimum of 20 cm above floor level
      YesNo
    4. every mattress is one piece, flat and solid
      YesNo
    5. no folding beds, sofas, etc. serve as permanent beds
      YesNo
    6. extra blankets are available in case of cold weather
      YesNo
    7. in case a room is smaller than the following dimensions it is communicated to the guests:
      - 5 m2 per bed, height min. 2,20 m
      - 7 m2 per double bed, height min. 2,20 m
      - 7 m2 per bunk bed, height min. 2,20 m
      YesNo
    8. bed lights are available
      YesNo
    9. a wardrobe or shelves and a place for hanging clothes, including coat hangers are available
      YesNo
    10. the bedrooms have curtains or blinds
      YesNo
    11. bed linen is changed after every guest
      YesNoNot relevant
    12. there are no passageways between bedrooms
      YesNo

    Meals available

    Select at least one of the following:
    Meals available Self-catering

    Basic standards for accommodation serving meals

    1. a suitable dining room (minimum space at one table is 1m2 pp) is available before, during and after meals. A clubroom/living room can be used for this purpose
      YesNo
    2. special attention is paid to cleanliness (tables, tablecloths, etc.)
      YesNo
    3. meals are of good quality, sufficient quantity and contain fresh products
      YesNo
    4. local (farm)produce is used
      YesNoNot relevant

    Basic standards for self-catering accommodation

    1. 1 set of cutlery (a knife, fork, spoon and teaspoon), 1 plate, 1 soup bowl, 1 glass and 1 cup are available per guest
      YesNo
    2. a cool food storage, stove, water kettle or electric water cooker, a sink with cold water, pots with lids, a frying pan, a bowl, a sharp cutting knife, a ladle, a bottle opener, a cutting board, a strainer, a brush, dishcloth, a bin for waste are available for guests to use
      YesNo
    3. appropriate equipment and materials for cleaning are provided
      YesNo
    4. an earthed power-point is available (if no electricity, this should be communicated to the guests before the booking process, and must be mentioned on all (promotional) accommodation descriptions, printed and electronic)
      YesNoNot relevant

    Basic standards for campsites

    1. places for tents are flat and without stones
      YesNo
    2. domestic or farm animals are not permitted on the campsites (if permitted, it must be clearly stated and measures have to be taken to avoid possible dangers)
      YesNo
    3. places for emptying waste and waste water are clearly designated
      YesNo
    4. if the space available is less than minimum it should be clearly communicated to the guests before the booking process (minimum space for a family tent, caravan or trailer is 50 m2; for a small tent 25 m2)
      YesNoNot relevant
    5. use of the sanitary facilities does not disturb other guests
      YesNo
    6. the sanitary facilities are within easy reach and available 24 hours per day
      YesNo
    7. showers and toilets are closable
      YesNo

    STEP 2 - OBTAINING THE ECEAT QUALITY LABEL
    - ECEAT SUSTAINABILITY QUALITY -

    1. Environmental information services for guests

    Our accommodation
    1. provides guests with information about sustainability and the environmentally friendly measures taken in and around the accommodation. E.g. indigenous plants, organic farming, promoting local culture, promoting understanding and respect for local environment; (information can be provided through leaflets, guidebooks, guided trips, etc).
      YesNo
    2. informs guests about what behaviour is unsustainable and should be avoided, (e.g. motorised sport in the surroundings, manufacturing or purchasing of souvenirs made of wildlife and endangered species; unregulated hunting, shooting and fishing; picking of rare plants;), and also informs guests of possible social differences that should be respected.
      YesNoNot relevant

    2. Support of environmentally friendly land use

    Our accommodation
    1. uses pesticides on the garden, fields, or greenhouse only in extraordinary cases.
      YesNoNot relevant
    2. offers organic and/or locally or regionally produced food products to guests.
      YesNoNot relevant
    3. pays appropriate attention to the natural behaviour of animals at the accommodation.
      YesNoNot relevant
    4. avoids the use artificial fertilizers.
      YesNoNot relevant

    3. Use of water and energy in an efficient and conscious/responsible way

    1. cleaning of towels is done on an 'on request' basis.
      YesNoNot relevant
    2. there is no leakage of water in the accommodation.
      YesNo
    3. information on efficient and responsible use of water and energy is available to guests.
      YesNo
    4. there are other measures taken in order to save water and energy, and use renewable energy as much as possible.
      YesNo

    4. Green building policy

    1. Our accommodation uses the Sustainable Building and Maintenance technique (green building).
      YesNoNot relevant

    5. Reduction of waste

    Our accommodation
    1. acts precisely according to the local waste disposal law.
      YesNo
    2. provides a possibility for guests to separate waste.
      YesNo
    3. treats waste water according to the national law.
      YesNo
    4. takes further measures to reduce waste.
      YesNo

    6. Soft mobility

    Our accommodation actively promotes public and low ecological impact transport
    1. by publishing public transport timetables on a notice board.
      YesNoNot relevant
    2. by publishing information on the nearest bicycle rental possibility.
      YesNoNot relevant
    3. by primarily using soft means of transport for excursions and sport activities (cycling, hiking, horse-back riding, canoeing, etc.).
      YesNoNot relevant
    4. by providing other services of this nature.
      YesNo

    7. Active contribution to sustain nature

    Our accommodation
    1. avoids the promotion and offer of activities that cause disturbances of wild species, disrupting their normal behaviour (due to noise, visits, etc.).
      YesNo
    2. avoids the promotion and offer of activities that harm local flora and fauna through unsustainable consumption.
      YesNoNot relevant
    3. runs the farmland/garden/campsite in an environmentally friendly way, with respect to local flora and fauna.
      YesNo
    4. is involved in other similar activities that contribute to sustaining nature.
      YesNoNot relevant

    8. Active contribution to sustaining cultural heritage

    In our accommodation
    1. attention is paid to the use of traditional building techniques.
      YesNoNot relevant
    2. attention is paid to local cuisine and customs.
      YesNoNot relevant
    3. the offer and promotion of activities with a negative impact on local culture is avoided.
      YesNoNot relevant
    4. there are other activities that protect and contribute to local culture.
      YesNoNot relevant

    9. Active contribution to the local economy

    Our accommodation
    1. primarily buys at local shops and/or co-operates with local providers/services.
      YesNo
    2. offers food, farm products, souvenirs, and other goods and services primarily produced/provided locally.
      YesNoNot relevant
    3. supports the local economy in other ways.
      YesNoNot relevant

    10. Future

    Our accommodation
    1. is improving its environmental performance and is open to new insights and developments for the future.
      YesNo
    Questions? Contact E.I. Dpt of ECEAT Quality Label.

    NEWS:

    ECEAT finished its work on the EU Leonardo project "Sustainability for professional cooking". Download free materials in pdf (surveys, standards etc.) HERE.

     

    ECEAT is a partner in the new big infrastructure project of the EDEN CENTRE in the Czech Republic. 

     

    New A Starter Guide -  Sustainable Tourism in Protected Areas available for free HERE (cca 4MB).

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